Privacy Policy
1. Who we are
This Privacy Policy explains how Paleon Training Limited, registered in Nigeria ("we", "us"), collects and uses personal data when you use the Paleon Training website and learning platform (the "Service"). We are the data controller for the information described below.
- Registered in Nigeria: Paleon Training Limited is registered in Nigeria, its principal place of business, where its training, customer and commercial operations are conducted.
- Technology and management support: United Kingdom — strategic management, software/web application development and technical support are provided by the UK-based team.
- Market served: primarily Nigeria, with the potential to serve international clients and learners online.
Contact: hello@paleontraining.com. Registered address: Paleon Training Limited, No.5 Beji Court, Off NNPC Junior Staff Club 10, Warri, 320001, Delta State, Nigeria.
2. Information we collect
| Category | Examples |
|---|---|
| Account information | Name, email address, password (stored as a secure hash, never in plain text), country/location, course of interest |
| Payment information | Payment method, amount, currency, and a transaction reference. Card details are entered on and handled by our payment processor, Paystack, and never reach or are stored on our servers |
| Course activity | Lessons viewed and completed, quiz answers and scores, assignment and capstone submissions, progress and grades |
| Technical information | IP address, browser/device details, and login timestamps, used for account security and to prevent abuse (e.g. rate limiting repeated failed logins) |
| Enquiry and Career Match forms | Name, email address, and optionally your phone/WhatsApp number; whether you're a graduate, student or non-graduate; the industry you're aiming for and the kind of work that interests you; how you heard about us; and the course we recommended |
| Student Ambassador applications | If you apply through our Facebook or Instagram lead form: your name, email address and phone number (Facebook prefills these from your account, and you can edit them), whether you're a student, graduate, NYSC corps member or current student, your university or NYSC state, roughly how many WhatsApp groups you're active in, whether your number is on WhatsApp, and your agreement to be contacted |
| Course feedback | If you choose to leave feedback after completing a course: your rating, your comments, and whether you agree to be quoted and to have your capstone project shown |
| Problem reports | When you use “Report a problem” in the portal: your message, an optional screenshot and phone number, the page you were on, and your device and browser type, together with your account name and email |
| Communications | Emails and WhatsApp messages you send us, and records of the emails we send you (e.g. password resets, receipts, course follow-ups) |
3. How we use your information
- To create and manage your account and provide access to courses you've paid for;
- to process and confirm payments;
- to grade assignments, quizzes, and capstone projects, and track your progress;
- to send you service emails, such as password resets and payment confirmations;
- when you use an enquiry or Career Match form: to recommend a course, and to send you a short series of emails about that course and its free first lesson (currently a welcome email and up to three follow-ups over about 10 days). Our team may also contact you by email or, if you gave us your number, WhatsApp. You can unsubscribe at any time using the link in every email, or by emailing hello@paleontraining.com;
- when you apply to be a Student Ambassador: to review your application, and to contact you by WhatsApp, phone or email about the Student Ambassador Programme and how to get your referral code. You can ask us to stop at any time by replying “stop” or emailing hello@paleontraining.com;
- to investigate and fix problems you report, and to reply to you;
- to improve our courses using your feedback, and — only if you ticked the box agreeing to it — to quote your feedback on our website with your first name, last initial and course, or show your capstone project as an example of student work. You can withdraw this at any time by emailing hello@paleontraining.com;
- to keep the Service secure — for example, detecting suspicious login activity;
- to meet our legal and accounting obligations.
We do not sell your personal data, and we do not use your course data for advertising.
4. Legal basis for processing
We process most of your data because it's necessary to perform our contract with you (providing the course you enrolled in) or to comply with a legal obligation (such as accounting records). Where we rely on legitimate interest — for example, security monitoring, or following up on a course enquiry you made — we balance that against your rights. Follow-up emails about your enquiry stop as soon as you unsubscribe or become a paying student. We contact Student Ambassador applicants on the basis of the consent they give by ticking the box in the application form, and they can withdraw it at any time.
5. Who we share it with
- Paystack, our payment processor, to process card payments;
- Our hosting provider (Render), which runs the application and stores its database and uploaded files;
- Cloudflare, which delivers our website and protects it from attacks (it processes technical data such as IP addresses);
- Our email delivery provider (InMotion Hosting), to send transactional emails (password resets, receipts, notifications) and the follow-up emails described in section 3;
- Google (Google Analytics 4), to measure how our website is used, as described in section 9;
- Meta Platforms (Meta Pixel), to measure how well our Facebook and Instagram adverts work, only if you accept cookies, as described in section 9;
- Meta Platforms (Facebook and Instagram lead forms): if you apply to be a Student Ambassador through a form in one of our Facebook or Instagram adverts, Meta collects your answers and passes them to us. Meta handles that data under its own privacy policy;
- Sentry (Functional Software, Inc.), our error-monitoring service, which receives technical details when something goes wrong on our website or in the training portal (such as the page, browser, device type and error message) so we can fix it. Error data is stored in the European Union;
- Instructors and administrators at Paleon Training, to grade your work and manage your enrolment;
- Our UK-based technology and management team, which develops and supports the Service and handles problem reports;
- law enforcement or regulators, where we're legally required to.
6. International transfers
We serve learners primarily in Nigeria, and may serve international clients and learners online. Our technology and management support is provided from the United Kingdom, and some of our service providers (listed in section 5) process data in other countries, so your data may be processed outside Nigeria. Where we transfer personal data outside Nigeria, we use appropriate safeguards required by the Nigeria Data Protection Act 2023.
7. How long we keep your data
We keep your account and course data for as long as your account is active, and for 1 year after account closure to meet legal, accounting, or dispute-resolution needs. We keep enquiry and Career Match details while we may reasonably follow up on your enquiry, and delete them if you ask us to. We keep Student Ambassador applications for as long as you're taking part in the programme, or for up to 12 months if you don't join, and delete them sooner if you ask us to. If you unsubscribe, we stop emailing you and keep only a record that you opted out, so we don't contact you again. Problem reports are kept for as long as we need them to resolve the issue.
8. Your rights
Depending on where you live, you have rights to:
- access the personal data we hold about you;
- correct inaccurate data;
- request deletion of your data, subject to our legal obligations;
- object to or restrict certain processing;
- request a copy of your data in a portable format.
To exercise any of these rights, contact us at hello@paleontraining.com. If you're not satisfied with our response, you can complain to the Nigeria Data Protection Commission (NDPC), which enforces the Nigeria Data Protection Act 2023.
9. Cookies and analytics
We use strictly necessary cookies/tokens to keep you logged in and to protect your account. These don't need your consent.
We also use Google Analytics 4 to understand how visitors use our
website (for example which pages are visited, and whether someone registered or
contacted us), so we can improve it. Google Analytics only sets its cookies
(_ga and _ga_*) if you click Accept in the
banner shown on your first visit. If you decline or haven't chosen yet, it runs in
"consent mode": no analytics cookies are set and Google receives only anonymous,
cookieless signals. We never send your name, email address or phone number to Google
Analytics.
We also use the Meta Pixel to measure our Facebook and Instagram
adverts: for example, how many people who clicked an advert then visited a page, used
the Career Match or registered. The Meta Pixel only loads, and only sets its cookies
(such as _fbp), if you click Accept. If you decline, it
doesn't load at all. When it runs, Meta receives the page you visited, the event (such
as "registered"), and technical data like your IP address and browser. We never send
it your name, email address or phone number. Meta may link this to your Facebook or
Instagram account under its own
privacy policy.
We don't use Google advertising cookies.
One choice in the banner covers both Google Analytics and the Meta Pixel. You can change it at any time by clearing this site's data in your browser.
Or change it here:
10. Children's privacy
The Service is intended for adults seeking professional/vocational training and is not directed at children.
11. Security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and rate limiting on login attempts to resist brute-force attacks. No system is 100% secure, and we can't guarantee absolute security.
12. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above.
13. Contact us
Questions about this policy or your data can be sent to hello@paleontraining.com.