Fastest way
Report a problem from inside the portal
If you can log in, use Report a problem in the portal menu. Describe what happened and add a screenshot — we fill in your name, email, the page you were on, and your phone and browser type automatically, so you don’t have to.
How: log in → open the menu (☰ on a phone) → Report a problem.
Log in and report a problemWhich address is which? Problems with the portal (can’t log in, a lesson or video won’t load, an error message): support@paleontraining.com. Questions about courses, fees or enrolment: hello@paleontraining.com or WhatsApp.
Can’t log in? Email us
If you can’t get into the portal, email support@paleontraining.com with the details below. We reply within 1 working day.
Email us the information listed below and attach a screenshot of the error. The button opens your email app with the details already laid out for you to fill in.
Email supportWhat to include
Tell us these five things
Candidates must provide the following information in every support email, so we can reproduce the problem quickly.
Full name
Your first and last name.
The email address you use for your Paleon Training account.
Phone number
A phone number we can reach you on.
Type of phone
Android or iPhone (iOS), and the version of your phone, for example iPhone, version 15.
Browser
Google Chrome. If you were using a different browser when the problem happened, tell us which one.
Also attach a screenshot of the error message (or the screen where the problem happened) and say what you were trying to do at the time, for example opening a course page or submitting an assignment. Never include your password in an email.
Example
What a good support email looks like
Send us an email with the information below and attach the screenshot of the error.
Subject: Support request
- Name:
- John Obadan
- Email:
- jobadan@gmail.com
- Phone Number:
- 0802 7351990
- Type of phone:
- iPhone
- Version:
- 15
- Browser:
- Google Chrome
Please find attached the error message shown as I tried to access the course page.
Attachment: screenshot of the error
The name, email address and phone number above are only an example.
How to take a screenshot
On most phones
Press the side button and the volume-up button together (on iPhones with a Home button, press the side or top button and the Home button together). The screenshot is saved to your Photos.
Press the power button and the volume-down button together. The exact buttons vary a little between phone makes. The screenshot is saved to your gallery.